Unable to reset my license from my account.

I have Trados 2021 Freelance. I was forced to reformat my computer and was unable to deactivate my license. I have tried to reset my license from my account but I get an error message. How can I resolve the problem?
SDL Trados Account webpage with an error message displayed in a red box stating 'An error has occurred in the application. Please try again later.'



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[edited by: Trados AI at 11:40 AM (GMT 0) on 4 Mar 2024]
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