Hello, I just installed SDL Trados Studio 2021 but when I try to start it, I get an error message saying "the system cannot find the file specified (Exception from HRESULT: 0x80070002). How can I solve this? Thanks in advance for your help.
Laura Serantes Support Case Id : 00536449. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
Paul Filkin | RWS Group
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Hi Paul. Thank you. The answer I get is to buy the Support Contract, which I don't think is the solution. I bought the software today, so I expected a perfectly functional and running software with no error messages due to a missing file.
I'm sure you must be misreading the answer. Please copy/paste it into here.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Paul:
"As you do not have a support contract with us, we will be able to assist you with license or installation problems for Language Desktop products only. We normally respond to these requests within 2 business days. However, if you require a license reset we will aim to respond within 1 business day.
If you wish to purchase a Support Contract, including improved response times, please go to the Support tab in your SDL Account and choose one of the PSMA options available or request a quote.
Kind regards"
Hi Paul:
"As you do not have a support contract with us, we will be able to assist you with license or installation problems for Language Desktop products only. We normally respond to these requests within 2 business days. However, if you require a license reset we will aim to respond within 1 business day.
If you wish to purchase a Support Contract, including improved response times, please go to the Support tab in your SDL Account and choose one of the PSMA options available or request a quote.
Kind regards"
Thanks Laura Serantes.
So what this is really saying is this:
So you can expect to receive help shortly. The teams are busy and will always prioritise work in this order:
Guess we need to get that message changed to be a lot more simple to read!
Paul Filkin | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Paul,
Thank you, it is clearer now indeed. The e-mail I received can be easily misinterpreted.
Kind regards,
Laura
I understood the same thing when I read the email.
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