I cannot download Trados 2019 from my SDL account

I bought Trados 2017 Freelance in 2018 and last week went to my SDL account and saw an upgrade pending. I clicked and Trados 2019 licence appeared, but wasn't able to download it. The Trados 2017 licence disappeared.

Could you please help me?

Thanks very much,

Elena Golubchin 

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