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Sdl Desktop.Platform.CommandBars.IActionService could not be started An item with the same key has already been added

Malick Mbengue
I have used the last two versions of SDL (2017,2019) and have never had any major problems. But with SDL 2021 the problems just keep coming. First with the translation memory fields that I can no longer edit (I was told it was a bug). Today, when I started SDL, I got a message that my translation memory was corrupted and that I had to install TM repair, which I did, and when I restart SDL I got the message in the title. Details of the message are below (don't know if it can be useful).
I no longer have access to SDL when I really need it. I haven't used another CAT tool for a long time.
Hope an expert in around
Fullscreen 8030.errors_4_community.xml Download 
<SDLErrorDetails time="07/10/2020 12:36:28">
<ErrorMessage>Service 'Sdl.Desktop.Platform.CommandBars.IActionService' could not be started.</ErrorMessage>
<Exception>
<Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink/>
<Source>Sdl.Desktop.Platform</Source>
<HResult>-2146233088</HResult>
<StackTrace>
<![CDATA[ at Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() at Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]() at Sdl.Desktop.Platform.Implementation.StudioWindow.get_ActionService() at Sdl.Desktop.Platform.Implementation.CommandBars.AbstractCommandBar.CreateCommandBarAction(String actionId) at Sdl.Desktop.Platform.Implementation.CommandBars.FirstRibbonApplicationMenuInitializer.CreateItems(IRibbonApplicationMenu mainMenu) at Sdl.Desktop.Platform.Implementation.CommandBars.FirstRibbonApplicationMenuInitializer..ctor(IRibbonApplicationMenu applicationMenu) at Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator) at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator) at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator) at Sdl.TranslationStudio.Application.Launcher.RunApplication() ]]>
</StackTrace>
<InnerException>
<Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<ParamName/>
<HelpLink/>
<Source>mscorlib</Source>
<HResult>-2147024809</HResult>
<StackTrace>
<![CDATA[ at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) at System.Collections.ObjectModel.KeyedCollection`2.AddKey(TKey key, TItem item) at System.Collections.ObjectModel.KeyedCollection`2.InsertItem(Int32 index, TItem item) at System.Collections.ObjectModel.Collection`1.Add(T item) at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.OnStart() at Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context) at Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() ]]>
</StackTrace>
</InnerException>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.0.1.2917</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Professionnel</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1036</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>DESKTOP-OQPEM42\Dr Mbengue</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>DESKTOP-OQPEM42</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>4081624 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
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    Support Case Id : 00538373. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    See below the reply I got from SDL Support

    But first of all, I have to mention that I tried to create a local project with this local translation memory only because  my cloud TM in SDL live  no longer works properly as I can't update my custom TM fields (I was told it was a bug). Then I got the current issue while the first has not been resolved yet. And now, they want me to buy something so that they can make their product work again?

    SDL Support reply

    1. "As you do not have a support contract with us, we will be able to assist you with license or installation problems for Language Desktop products only. We normally respond to these requests within 2 business days. However, if you require a license reset we will aim to respond within 1 business day.

      If you wish to purchase a Support Contract, including improved response times, please go to the Support tab in your SDL Account and choose one of the PSMA options available or request a quote.

      Kind regards,

      SDL Support

      ref:_00D30NkM._5004X1UuTS8:ref"
Reply
  • 0 in reply to Paul

    See below the reply I got from SDL Support

    But first of all, I have to mention that I tried to create a local project with this local translation memory only because  my cloud TM in SDL live  no longer works properly as I can't update my custom TM fields (I was told it was a bug). Then I got the current issue while the first has not been resolved yet. And now, they want me to buy something so that they can make their product work again?

    SDL Support reply

    1. "As you do not have a support contract with us, we will be able to assist you with license or installation problems for Language Desktop products only. We normally respond to these requests within 2 business days. However, if you require a license reset we will aim to respond within 1 business day.

      If you wish to purchase a Support Contract, including improved response times, please go to the Support tab in your SDL Account and choose one of the PSMA options available or request a quote.

      Kind regards,

      SDL Support

      ref:_00D30NkM._5004X1UuTS8:ref"
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