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As explained.
Who should I call?
JFD, Paris
As explained.
Who should I call?
JFD, Paris
You should tell us why not first... it might be a simple thing we can explain.
If it's not then we'll arrange for the support team to help you.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Who, where, how?
I have been navigating for an hour.
In here!
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Can you check if my subscription is all right?
Additional problem: SDL's pages don't display in my usual navigator Chrome. I have to use Firefox.
Message
"Something went wrong.
Please contact technical support."
I contacted Tech support two days ago. No answer.
JF Delannoy Support Case Id : 00538414. You have not really explained what problems you are having at all. So I have just logged a support case for your assistance. Please check your SDL Community email address for updates. Chrome shouldn't be a problem... I use this 100% of the time and only use other browsers to test problems. It might be you need to update Chrome, but the support team will be able to help you with this.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
And I have called +33 1 72 59 11 17 twice. Busy.
I have no idea where you explained as you have not done it in here. I also have no idea who that number is for but the proper place to request licensing/installation support if you don't have a support contract is in here. Then, if we can't help you we can log the case on your behalf... which I have done. It would have been better if you had explained what your problem actually is because then the support team would have the details as they are automatically taken from this thread when I create te case. But I'm sure the support team will be able to sort you out.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
In the application, on the activation menu, current licence is rejected.
I expected to activate from the Trados application.
I am told by Support that I have to activate *the licence" first from the Trados site.