Studio 2021 Freelancer Plus Upgrade - paid 15.08.2020 but still not received

In August I bought a Studio 2021  uprade and paid the offered Paypal method.

Download was succeccful, but shows only the trial version. As I tried to add the license key, I saw no Studio 2021 in the list of my licenses. Only 2019.

How can it be?

And whom can I contact in this matter?

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