I installed Studio 2019 on a new laptop. After deactivating my license on my old laptop, I activated it again on my new laptop. After restarting my new laptop, Studio 2019 says that I have to activate it again. However, my license is not valid as it says that it is already in use. But the licensed isn't used on my old laptop not my new laptop. How do I fix this?
You can reset your own license by using the Self Service option in your MySDL account:
Use this KB article ( https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 ) and follow the instructions.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks for the reply. I see that the article is for resetting Freelance licenses. Will that also work for a Professional license (which is what I have)?
Anniek van Wijk-Mulder Support Case Id : 00540574. No it won't! I've created a support case for your assistance. Please check your SDL Community email address for updates.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks for your help! Support has resolved the issue and I have activated Studio.
Translate
