Can anyone from SDL stuff reply here? I need to check them my SDL account, it seems something wrong in it.

Hi Ruslan Yusipov

I am just a normal user, but you there is a separate forum for licensing issues, and you can use the chatbot to get help quickly: https://community.sdl.com/product-groups/translationproductivity/f/licensing

Daniel

Hi Daniel,

I'm not completely sure if it is the licensing problem. But I saw that users can open tickets here, And this is just all what I want. A participation of SDL stuff in my problem.

Ruslan Yusipov

Please log the case using this link:

https://gateway.sdl.com/webtocaseLCMT

Normally I'd do this for you but there seems to be a problem with the community tool at the moment.

Hi Paul,

I can't log the case due to the error, it writes me the following message:

If you do not have a valid support contract you will not be able to log into Gateway.
If you require help please go to our communities here.
Or search our Knowledge base here.

If you would like to purchase a support contract please log into your SDL Account here and select “Support” to see your options. Alternatively please contact your local Account Manager.

If you do have a support contract and are experiencing issues logging into your account please email: For help, please contact gatewayhelp@sdl.com

Should I write to gatewayhelp@sdl.com to log this case?

Ruslan Yusipov

There seems to be a problem with our internal support system so I have dropped an email to the appropriate people instead.  You get a response on this tomorrow.

Regards

Paul

Ruslan Yusipov

There seems to be a problem with our internal support system so I have dropped an email to the appropriate people instead.  You get a response on this tomorrow.

Regards

Paul

Thanks Paul, I will look forward for assistance.

Thank you! The problem solved, now SDL Machine Translation Cloud plugin works again. It seems they renewed my subscription to NMT.