Hi, so I got this message as above out of nowhere (I haven't even changed any settings or such), and I'm unable to use Trados, while I need to hand in an urgen big translation by tomorrow - please help.
I am sorry to hear that you encounter issues with your license.
I confirm that I have reset your license but, before you can activate it again, please perform the following steps:
(Make sure that Studio is closed while performing these changes)
* Go this path: <C:\ProgramData\SDL\SDL Trados Studio\Studio5\Data>
* Rename the Studio.lic file (ex. old_Studio.lic)
* Start Studio using the "Run as Administrator' option (right click on the Studio icon and select Run as Admin).
Please let me know how it goes.
Best regards,
Alina Obreja
Best regards,
Alina Aura Obreja
Helllo Alina, can I ask you: have you read our exchange above in this thread?
Hi Ewa Kondracka, it looks like I missed the last part. Can you please advise if you encounter issues with your license now? If you still need assistance please let me know.
Best regards,
Alina Obreja
Best regards,
Alina Aura Obreja
Okay, thanks. Well, now it seems to work okay, but the issue was that I couldn't run the program at all rather than its operation as such. What I find odd, though, is that when I reset the license yesterday, I was (quite obviously) prompted to reenter the code when launching the program again - there was no such prompt when I launched it today after your reset. Is it perhaps because it was not user- but support-managed?
Hello Ewa Kondracka I just checked you SDL account and it seems your license is available, so this means Studio is not using the license to be active (confusing, I know).
Please follow these steps (earlier mentioned by Alina Aura) and then activate Studio using your license code, this will amend the mixup:
(Make sure that Studio is closed while performing these changes)
* Go this path: <C:\ProgramData\SDL\SDL Trados Studio\Studio5\Data> - if you cannot find the ProgramData folder, please unhide your files and folders as shown in this article: gateway.sdl.com/.../communityknowledge
* Rename the Studio.lic file (ex. old_Studio.lic)
* Start Studio using the "Run as Administrator' option (right click on the Studio icon and select Run as Admin).
I just want to make sure that your license is correctly activated and that you won't have to interrupt your work unexpectedly.
Please let us know if you still encounter issues after applying the above steps.
Hello Ewa Kondracka I just checked you SDL account and it seems your license is available, so this means Studio is not using the license to be active (confusing, I know).
Please follow these steps (earlier mentioned by Alina Aura) and then activate Studio using your license code, this will amend the mixup:
(Make sure that Studio is closed while performing these changes)
* Go this path: <C:\ProgramData\SDL\SDL Trados Studio\Studio5\Data> - if you cannot find the ProgramData folder, please unhide your files and folders as shown in this article: gateway.sdl.com/.../communityknowledge
* Rename the Studio.lic file (ex. old_Studio.lic)
* Start Studio using the "Run as Administrator' option (right click on the Studio icon and select Run as Admin).
I just want to make sure that your license is correctly activated and that you won't have to interrupt your work unexpectedly.
Please let us know if you still encounter issues after applying the above steps.
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