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Resetting my license fourth time

Eunsuk Park

Hi.

I purchased a freelance license a few months ago and installed it on my computer without any problem.

About a month later I got a new computer and had to reset my license and had no problem at all.

I also had no problem when I reset my license the 3rd time when I had to initialize my window on my computer.

The resetting problem occurred today when I tried to reset my license again which is the fourth time after I initialized my Window again due to security issue.

I could not see the "Reset license" button this time in my account.

Please let me know what I should do.

I never deactivated my license before I initialized Window.

Is this the cause of the problem?

Thank you.

Eunsuk
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  • 0

    Why do you keep resetting your licence?  This is always going to end up in a problem in the end as there are limits to how many times you can do this.  All you have to do is "deactivate" the licence which takes a couple of clicks and then reactivate it when you're ready.... which also takes a couple of clicks.  You can do this as many times as you like:

    Screenshot of Trados Studio interface showing the Help tab with an arrow pointing to the 'Product Activation' option.

    What version of Studio are you talking about so I can create a case for you?

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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    [edited by: Trados AI at 11:43 AM (GMT 0) on 4 Mar 2024]
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  • 0

    Why do you keep resetting your licence?  This is always going to end up in a problem in the end as there are limits to how many times you can do this.  All you have to do is "deactivate" the licence which takes a couple of clicks and then reactivate it when you're ready.... which also takes a couple of clicks.  You can do this as many times as you like:

    Screenshot of Trados Studio interface showing the Help tab with an arrow pointing to the 'Product Activation' option.

    What version of Studio are you talking about so I can create a case for you?

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 11:43 AM (GMT 0) on 4 Mar 2024]
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