I need to deactivate my active lience.

My old computer is no longer working and I am reinstalling SDL Trados on a new laptop, but I don't know how to deactive the active licence. 
I need to do so, because I have 2 active licences, so I can install it in both laptops where I work from. 
Thank you!

Parents Reply
  • Dear Monica, thank you for your reply.
    I am not able to do so, because the laptop I had activated the first license died a few weeks back and the technician replaced the HHD, meaning I have no Trados and no license to deactivate in it :( Now I have a new work laptop and the old laptop with new HHD and without Trados in it. 

    What I did yesterday was: I upgraded from freelance plus 2019 to 2021 and then downloaded it in the new laptop; activated it and working fine. 
    Now I would like to use the 2nd license I paid for (freelance 2019 or I don't know if the freelance plus 2021 upgrade) in the broken laptop, but it requires me to deactivate the active license which I can't really do because that laptop has a new HDD. 

    Thank you in advance!!!

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