Installing an app

I want to download Antidote Installer. I have Antidote 9 and Studio 19 (I bought the software in August 2019) . When i click on the Download button, I get the following message:

Download not avaliable
You have logged in successfully, however this app is not available for you to download because you don’t have a license for one of the supported products (SDL Trados Studio 2015 - SDL Trados Studio 2017 - SDL Trados Studio 2019 - SDL Trados Studio 2021) in your account. Please contact the administrator of your company licenses and they will be able to download the app for you. Alternatively contact SDL through your support account, or via the appstore forum in the SDL Community. For more information, please see the [language] Terms and Conditions
What should I do? Thanks for your help!
Chris
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