Upgraded licence activation

Hello,

I have made the upgrade of my Trados Studio licence 2019 but I can't activate the new license 2021.

Below the case "ACTIVATE", there is "Evaluation Expired (37)".When I copy my activation code and I try to activate the new license, I received this message: "ACTIVATION FAILED.INVALID PRODUCT KEY BELONGS TO THE INTENDED PRODUCT OR PRODUCT VERSION". 

On my personal account, I can see that I have a license available but not in use.

Thanks for your help.

Best regards,

Rita Mantegari (Freelance translator)

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