haven't got a license after purchasing studio 2021 freelance (perpetual)

Hello.

I purchased [studio 2021 freelance] with a [perpetual] lisence 4 days ago,

(have not been purchased Trados before - it is first time)

but I cannot find my the license until now as below pictures,

cannot find any appropriate answer in this community neither even there are some similar posts.

Could you give me a guaidance to get a license after purchasing?

* Pic. 01: "No data" in <LICENSES> tab.

Screenshot of Trados Studio 'LICENSES' tab displaying 'No data' message indicating no licenses are available.

* Pic. 02: Order info.

Screenshot of Trados Studio 'Orders' section showing order number 623154 with status 'Paid, Processing your order'.

* Pic. 03: Downloads that I've already downloaded and installed but not able to activate yet.

Screenshot of Trados Studio 'Downloads' page with available downloads for Trados Studio 2021 but no activation option visible.



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[edited by: Trados AI at 11:46 AM (GMT 0) on 4 Mar 2024]
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