No licence key for purchased Studio 2021+ upgrade from Studio 2019+ although paid via Paypal

Hi there,

I can clearly see on my Paypal account that the amount of 157.00 € has been charged to my account for the Studio 2021+ upgrade, but there is no Studio 2021+ registered in my account let alone the associated licence key. The program is still running as test. Would you please advise when this issue will be recitified with some urgency?

Regards,Paypal transaction details showing a charge of 157.00 EUR to Frankfurt Sparkasse on 30th October 2020 for SDL LTD, with a reference to Studio 2021+ upgrade.

Hans-Georg Reiss



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[edited by: Trados AI at 11:55 AM (GMT 0) on 4 Mar 2024]
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