Where is the SDL Community email address?

A nuisance for who for you Gerard?. I have been working with Trados for 15 years and what you say is ridiculous. 

Michael Chirichigno

It's your SDL Community email address. So the one you signed up with to post into here... in other words the same as the one you access your licences with etc.  The support team will contact you using that address, so make sure you are seeing the emails.  If you didn't see one please check your spam filter.

Hi Michael,

The e-mail address you use for your SDL account. You should have received an e-mail from the support system.

Best regards,

Annemieke

Right my business email. Thanks.

I am glad that your "insistence" finally paid off.

I thought you had apologized to both and myself: what made you change your attitude?

Michael Chirichigno said:

I still haven't solved my issue and 48 hours have gone by.

How do we know this?  All we see is this:

And this is from right now.  I think we have been very responsive to your posts in here and actually responded within around 20 minutes of you posting, and to all of your posts.

Look Gerard I'm waiting for a remote session, the issue as yet is not solved.

I haven't changed my attitude. If I apologized that doesn't mean I'm happy with the situation and quite frankly because I asked for assistance you

label me as a nuisance. That is absolutely ridiculous. I work with Wordfast,

MemoQ and Deja Vu and I call support and they solve the issue immediately and although I work more with SDL Trados I ask for assistance and

am labeled a nuisance. That's pretty rich. 

Regards,

Michael

 Paul, no one has said that you haven't been responsive to my posts. I work with Wordfast, MemoQ, and Deja Vu, and normally when I have an issue they solve it within 24 hours. And although I have received response from you I am still waiting for a solution Granted I have been contacted by support and will get a remote session today. So as far as your assistance is concerned I have no complaints. Thanks.

Michael Chirichigno

Michael Chirichigno said:

work more with SDL Trados I ask for assistance and

am labeled a nuisance. That's pretty rich.

That's not what he meant at all.  He just mentioned, without being aggressive at all, that you were splitting your single questions into three or four posts (and posting several new threads on the same topic which he didn't mention) and for users who get al the notifications this is a little like receiving spam email for no value.

He just wanted to let you know that all you need to do is post once with all the details you have to share.  If you forget something then fair enough, nobody will complain.  But it felt a little as though you needed some guidance on how to use the forum.