maria perry Support Case Id : 00546552. Please don't share your licence codes in here as it's a public forum. We also don't need them as we know who you are since you need to login to post. A support case has been logged for your assistance. Please check your SDL Community email address for updates.

I didn´t realize it was a public forum. Thank you 

I see that my license has been deactivated, thank you very much. Now I am now  trying to download SDL in my other computer, but if I press Download in the downloads section nothing happens.If I chose "via FTP", also nothing happens. Please help.

maria perry

Hello,

Please try to use a different browser, and try it again.

Regards,

Daniel

I used a diffferent browser and managed to intsall SDL 2019 in the new computer, thank you very much. Now I am trying to activate the license and I used the license code (REMOVED BY ADMIN) . Nothing happens. Am I doing something wrong? 

maria perry

I just told you this is a public forum and you said:

maria perry said:

I didn´t realize it was a public forum. Thank you 

Does that mean you still don't realise this is a public forum.  If you share your activation code it could be used by anyone and this could cause you to have problems being able to activate your software.  I have removed the code again, but it's already been shared to every user getting notifications in here.

Please do not share your details.  We do not need them!

I'll create a new case for you.

maria perry Support Case Id : 00546609. Another support case has been logged for your assistance. Please check your SDL Community email address for updates.

I was editing the message, deleting the end of the code when the message disappeared. I just wanted to make sure that this was the type of code required.

Support case Id: 00546609

Could you please let me know the situation regarding my second license? With your help I managed to deactivate it, but now I am not able to activate it again. I feel anxious without a SDL backup because I work with large volumes and tight deadlines and if I have again PC problems I may have to let the client down in the middle of a job. Please help.

maria perry

Hi Maria

The Support Team have received your case and we are taking a look to get your license fixed and you back up and working.

Denise