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Hello SDL Support Team,
I am writing as I have run into some problems with MultiTerm (Trados working fine though).
When trying to open a termbase in Trados for a project, it would shut down Trados. Within Multiterm it wouldn't open up a new termbase, etc.
I therefore tried restarting it, turning computer on and off, no luck.
Because of an error message telling me about a more recent version, I figured I'd uninstall and then reinstall using the original zip my Heriot-Watt teacher sent me.
However, now that I've uninstalled all 4 Multiterm programmes, one thing remains: SDL MultiTerm 2019 - Remove suite of products.
It refuses to be removed, displaying an error message.
It refuses to be removed, displaying an error message.
And when I try to re-install MultiTerm using the .exe file from original zip, it also gives me that error message saying I have a more recent version and need to uninstall that first...
I have tried the solution suggested in this link (https://community.sdl.com/product-groups/translationproductivity/f/multiterm/21632/multiterm-v2109-install-uninstall-update-error-setup-has-detected-a-different-version-of-this-product-already-installed-if-you-still-wish-to-remove-or-repair-that-version-you-must-use-that-version-s-installer )
and have deleted all these:
c:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2019\
c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm15\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL MultiTerm\MultiTerm15\
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm15\
c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm15\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL MultiTerm\MultiTerm15\
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm15\
But it still gives me the same error message when I try and re-install MultiTerm.
Here's hoping you can help,
Best regards,
Rebecca
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[edited by: Trados AI at 11:55 AM (GMT 0) on 4 Mar 2024]
