trouble upgrading Passolo Team5 to team10

Copperleaf recently purchase an upgrade to Passolo Team10 from Team5. I am having trouble upgrading my license. After I execute the upgrade install, I didn’t see any change in my Passolo about page.

SDL Passolo 2018 About page showing Team 5 Edition 2018, Version 18.0.162.0 with copyright information.

I guessed that I needed to deactivate my current license and punch in the new activation. So I try to deactivate.

Passolo 2018 Product Activation window showing an active license for Team 5 Edition (.NET) with a deactivate button.

I get this error when I try to deactivate.  Am I going about this the right way? I've also try to uninstall Passolo all together and reinstalling using the ugrade exe.  Same result. Please help.

Error message stating 'Deactivation failed. Could not revoke this license. Login for this product key has been restricted. Contact the system administrator for assistance.'



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[edited by: Trados AI at 11:48 AM (GMT 0) on 4 Mar 2024]
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