No activation code displayed after purchasing and downloading Trados 2021

Hello everyone,

I just purchased SDL Trados Studio 2021 Freelance but I didn't receive any email with the activation code. It's my first time buying one of your products, so I'm not updating any previous licence.

My order has been processed and the payment has been received since I was able to download the software.

On my SDL account > licenses, my new product is not even displayed, so I cannot see the activation code here either. I just got a 30-days trial license but I paid for the full license.

Please help! Thanks in advance for your kind response

SDL Account webpage showing no data under 'My Licenses' tab with a message 'No licenses to display'.

Trados Studio software interface displaying a green checkmark with text 'Trial license (30 days left)' and an 'Activate' button.



Generated Image Alt-Text
[edited by: Trados AI at 11:48 AM (GMT 0) on 4 Mar 2024]
emoji