Language Cloud problems

Question

I have tried to setup/login to language cloud. When I try to login via Trados Studio, I am told no account exists.

When I click the Language Cloud and SDL Trados Live link in the Welcome screen, I get the following message:

What do I do? 
 It tells me to contact support, but when I try, it tells me I do not have a support contract. I just purchased this version and don't know how an account was created as I have never used Language Cloud. I don't feel I should have to buy a support contract for a problem like this. 
 
 Thanks in advance for any help. 
 
 Karin

Lydia Simplicio · Answer

Karin Adamczyk Support Case Id : 00548163. Hello Karen, I believe this is because there are multiple email addresses associated to your account- Therefore a Support case has been logged for your assistance and the correct email address can be associated to the language cloud account. Please check your SDL Community email address for updates.

Trados Portfolio > 2. Licensing and Installation

Language Cloud problems