Unable to sign into SDL Account: Message: Your SDL ID is not linked to any SDL Language Cloud account.
Create an account or contact your Language Cloud account administrator.

Question

Studio 21 Win10Pro 64 - Studio 21 w/ DeepL plugin - current updates. 
 Creating an account prompt: 
 "An account has already been linked to your organization. We recommend that you contact your account administrator for helping you with the user configuration. Alternatively, contact the support team" 
 Unable to find how to "Alternatively, contact the support team" 
 Do not have an account administrator (installed and updated studio 21 and deepL plugin all by myself) it worked for a few months until suddenly it doesn't. 
 Any help is greatly appreciated.

Oana Nagy · Answer

Wolfram Weinberg Support Case Id : 00548361. Hello Wolfram,This issue might be related to the multiple email addresses that are on the account

Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Oana Nagy · Answer

Hello Wolfram Weinberg , 
 A support ticket has been logged so that you can get the help you need. 
 The email address that will be responded to is ####at@ not the ###en@. 
 I do however note that it appears that you havent actually activated Studio 2021 yet (which may explain why you cannot access the Language Cloud. 
 Please close Studio and then reopen- you should then be given the options of continue in Trial mode or Activate ( you need to select Activate Studio option and NOT Language Cloud) 
 Now you can use the activation code 
 
 to activate Studio. 
 Once activated, you should then be able to access Language Cloud. 
 If there further issues, our Support team will be in contact.

Oana Nagy · Answer

Hello Wolfram Weinberg , 
 I can see you have now activated Studio- are you now able to log in?

Trados Portfolio > 2. Licensing and Installation

Unable to sign into SDL Account: Message: Your SDL ID is not linked to any SDL Language Cloud account. Create an account or contact your Language Cloud account administrator.