issue resetting license

Question

Good evening, 
 
 I have a new PC and I'm trying to reset my license so that i can use my original activation code. 
 When i try to reset it, i receive an error prompt:

how do i fix this error, or alternatively reset the license? 
 
 Thanks, 
 Pedro

Paul · Answer

Pedro SOARES Support Case Id : 00564253. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

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issue resetting license