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Problems with licence deactivation

Valeria Andreoni

Screenshot of Trados Studio license deactivation page showing two activation dates, unique activation IDs, and activation states. A deactivation certificate is visible, and an error message at the bottom reads 'An error has occurred with your offline deactivation. If you continue to have problems, please issue a support request.' The 'Confirm Offline Deactivation' and 'Generate Deactivation Authorization Ticket' buttons are also shown.

Hi,

I need to deactivate my licence to move it to a new PC. I received this answer (screenshot attached), what does it mean?

Thank you

Valeria

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[edited by: Trados AI at 11:50 AM (GMT 0) on 4 Mar 2024]
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