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cannot use my licence 2019 and my purchase of the 20231 update at 123 euro is not accepted because it says I do not have any license to update.
cannot use my licence 2019 and my purchase of the 20231 update at 123 euro is not accepted because it says I do not have any license to update.
Check that you are upgrading the correct licence type. You have Freelance and not Freelance Plus... this means you would see this message if you tried to upgrade to 2021 Freelance Plus for example. Also check that you are logged in with the right email address as there are two against this account.
If you still get stuck I recommend you contact the live chat on Monday:
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Check that you are upgrading the correct licence type. You have Freelance and not Freelance Plus... this means you would see this message if you tried to upgrade to 2021 Freelance Plus for example. Also check that you are logged in with the right email address as there are two against this account.
If you still get stuck I recommend you contact the live chat on Monday:
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
