My computer had to be rebooted and I had to reinstall Trados 2015. When I try to confirm the deactivation in my account copying and pasting the deactivation authorization, it says there's been a error with the deactivation and that I should request assistance.
Could you please help me solve my problem?
Hello,
Please try to reset the license using the ""Reset license" button as described here: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Thank you,
Sorin
Thank you, but it hasn't worked either! I don't know how to contact someone who could help me solve this problem.
Thanks anyway
María
Thank you, but it hasn't worked either! I don't know how to contact someone who could help me solve this problem.
Thanks anyway
María
Hello,
I`ve reset your license, please check if everything is ok now.
Thank you,
Sorin
Dear Sorin,
Thank you very much for your help. Now I've been able to activate it.
Best regards,
María
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