Issue deactivating my license

Question

Hello team, 
 
 I hold one license for Studio 2017, and I sometimes switch from my PC to my laptop and vice versa. Lately I've been working on my laptop, but now I need to deactivate my license to set it back to my PC, and it seems impossible to do so. I get the error warning enclosed to this message. I still can use Studio on my laptop, which is a good thing already, but I'd rather use it on my PC, so I really need to switch. I had no issue deactivating it from my PC last week... Can you help me with this issue? Thanks! 
 
 !

Sorin Perta · Answer

Perrine van der Zwaag 
 Hello, 
 I`ve deactivated your license. Before activating the license again please do the following on both computers: 
 
 Close Studio. 
 Go to : C:\ProgramData\SDL\SDL Trados Studio\Studio5\Data 
 If available rename the file Studio.lic, e.g. to Studio_old.lic. 
 
 Note: If you do not see the ProgramData folder, follow these steps to unhide it : https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033166 
 Thank you, 
 Sorin

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Issue deactivating my license