Sarah Dantreuille

The first thing is don't post your licence code into a public forum.  I have hidden it in your screenshot.  Please note this text when you create a post... it's there to help you:

Did you try simply deactivating your licence in Studio or following the process here (you also didn't tell us which version you use so here's all solutions):

For SDL Trados 2007 and SDL Trados Studio 2009 use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.

For SDL Trados 2011 and SDL Trados Studio 2014 use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.

For SDL Trados 2015, SDL Trados Studio 2017, SDL Trados Studio 2019 and SDL Trados Studio 2021 use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.

Hi Paul,

thank you for your help and for hiding my informations, it was reckless of me not to. 

I am using Studio 2019. I restored my PC and forgot to deactivate my licence in Studio first.

Now that I have reinstalled Studio 2019, they're asking me for the activation code, which does not work as I am still considered as connected.

I even tried to reset my licence but the message "an error as occurred" appeared.

Thank you, 

Sarah

Hi Paul,

thank you for your help and for hiding my informations, it was reckless of me not to. 

I am using Studio 2019. I restored my PC and forgot to deactivate my licence in Studio first.

Now that I have reinstalled Studio 2019, they're asking me for the activation code, which does not work as I am still considered as connected.

I even tried to reset my licence but the message "an error as occurred" appeared.

Thank you, 

Sarah