I've used the SDL Machine translation cloud provider without any issues for months, but last week it stopped working. It appears activated, but then when I start working, I get the message 'No matches found or no lookup performed' in the Translations Results.'
I've checked the updates (I am fully updated on Studio (SDL Trados Studio 2019 SR2 15.2.7.2849) and have looked through all the queries on the community platform here, but cannot find the solution.
Help, please?
Anouschka
Hello Anouschka Schutte ,
Have you tried removing the TM from the project and then adding this back?
If this doesn't work, try removing the plugin and reinstalling the latest version
https://appstore.sdl.com/language/app/sdl-machine-translation-cloud/941/
Please let us know if the problem is then resolved.
Lydia Simplicio | RWS Group
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I cannot seem to remove the plugin...
Did that, but I keep getting the 'does not support your language combination, try AnyTM' message
Why is this, it worked fine until Thursday...?
It is still not working. SDL Cloud is asking me for my Studio Credentials, and it says that I am signed in with my email address, but then I keep getting the message that my language combination is not supported (which was the case until last Thursday). I am in the middle of a huge project, is there anything else you can do for me, Steven?
Did a system repair (as advised by your colleague who I talked to via chat). That didn't work either. I really need this to work again...
Hello Anouschka Schutte ,
Please navigate to the following folders
C:\Users\yourname\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages and remove the plugin
and then
C:\Users\swhale\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Unpacked delete the folder.
Now run a Studio repair/reset
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395
Restart your PC and reinstall the plugin from the Appstore
Lydia Simplicio | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you Steven. I did everything in the order as you instructed, but unfortunately, this did not resolve the issue. I still get the response that my language combination is not supported, but I've been using this feature for almost a year now.
I see other people are experiencing the same issue...but there are no solutions mentioned in their threads.
Hello Anouschka,
A support ticket has been logged on the duplicate thread for this-
Lydia Simplicio | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I'm having the exact same problem and it started a few days ago...
Please create a new thread so we can convert it to a support case for you.
Paul Filkin | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Paul,
I created a new thread. Haven't heard anything back. And it's still not working... :-(
Please can you provide a link to wherever you created this because I can't find it?
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Please can you provide a link to wherever you created this because I can't find it?
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I can't find it either, I must have done something wrong. I did a new one: community.sdl.com/.../language-cloud-provider-is-no-longer-working
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