I reformated my PC but I didn't deactivate SDL Trados 2019.

But It's defectuous.  I redownloaded  SDL Trados 2019 to deactivate it offline. But I can't either activate, nor deactivate it. I tried to reset the licence, but I get an error message. What can I do??? I bought another PC. I can't download SDL Trados 2019. I can't do nothing!!!

Please HELP me!!! 

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