When I am about to close a project I often get the following message: "Attempted to read or write protected memory. This is often an indication that other memory is corrupt." (but in Swedish) This happened when in version 2019, and appears again after I installed 2021. I cannot close the program properly and have to turn of the computer with the program running. Can you help?
Have you checked to see if any of these KB articles are helpful to resolve this?
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Yes, but not in this certain situation when I try to close the program. There also seems to be different workarounds and solutions for every certain case, so I don't know which one to use.
ok... I think it makes sense to check your AV settings if this happens when you close because there may be something preventing the writing to files on close. So try to follow the instructions in this one:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0030929
The image is missing but it's irrelevant and you need the bits for 2021. So adapt like this:
To exclude a file or folder from the AVG scan detection:
See if this helps?
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks Paul for your quick reply (on a Sunday, as well...) :-) will try this once I have a more technical person around. Will let you know if it worked.
/Maria
Translate
