I can't deactivate offline

Hello,

I have reinstalled Windows on a computer. I tried to deactivate SDL 2021 before that, from the software, but I got an error message. I have also tried to deactivate offline, but I get the message:

An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request.

The click on "please log a support request" takes me to the Community, and I can't find the page where to log the support ticket.

Could you please help me?

Thank you,

Anca 

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