Cannot deactivate license in order to activate 2021 SDL version

Dear community,

 

I have SDL Trados Studio 2019 Version 15.2.7.2849 have purchased the new Studio 2021.

 

In order to activate the new version, I need to activate the old version first. When I try to do so, an error message appears:

 

“Deactivation failed. Revocation is either complete or revocation proof is already uploaded”.

 

Can anybody help, please?

 

Many thanks,

Knut

Screenshot of Trados Studio 2019 with an error message window stating 'Deactivation failed. Revocation is either complete or revocation proof is already uploaded'.



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[edited by: Trados AI at 11:57 AM (GMT 0) on 4 Mar 2024]
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