problem in installation

Question

I have changed my PC and reinstalled Trados. However, once I restart the application my ongoing projects are not listed, my client's list is miss and I have to pick up every project, one by one as I reopen the program. 
 I have reinstalled 3 times after a clean up of my system, but the problem is always there. 
 My Windows version is: Windows 10 family - version 10.0.19041 number 19041 
 Trados version: SDLTradosStudio2019_SR2_15.2.7.2849.exe 
 
 Can you tell how to resolve this problem? I can't work properly. 
 Thank you. 
 
 Letizia Ricci

Lydia Simplicio · Accepted Answer

Hello Letizia Ricci , 
 I am pretty sure this isn't a bug in Studio, as many others would be reporting the same issue otherwise. 
 Please check the Projects filter is showing all projects- 
 
 None of your projects are actually 'saved' in Studio itself but in your Projects folder- for example 
 
 When you navigate to the folder- are you then able to see them? 
 Perhaps you could share a couple of screen shots. 
 This may help identify where the issue is.

Lydia Simplicio · Answer

Letizia Ricci Support Case Id : 00571721. Despite a remote session the projects keep disappearing after closing Studio. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Portfolio > 2. Licensing and Installation

problem in installation