Update from SDL Trados 2021 to the Plus version, licence on the first computer still linked to the previous activation code

Question

Hello, 
 I had a licence for SDL Trados Studio 2021 Freelance. 
 I went to upgrade to SDL Trados 2021 Freelance Plus to be able to use Trados on two laptops. 
 I upgraded the licence type before desactivating the first SDL Trados Freelance licence. So on this computer the desactivation (online and offline) does not work. 
 Now I have the following: 
 - PC1 still working with the previous SDL Trados Freelance licence, and unable to activate the new licence. 
 - PC2 correctly activated with the new licence activation code... 
 How do I activate properly the SDL Trados Freelance Plus licence on the PC1 ?... 
 Thanks, 
 Julien.

Sorin Perta · Answer

Hello Julien ROUWENS 
 Please follow the below steps on PC1: 
 
 Close Studio. 
 Go to : C:\ProgramData\SDL\SDL Trados Studio\Studio16\Data 
 Rename the file Studio.lic, e.g. to Studio_old.lic. 
 Reactivate Studio with the new license. 
 
 Note: If you do not see the ProgramData folder, follow these steps to unhide it : https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033166 
 Thank you, 
 Sorin

Trados Portfolio > 2. Licensing and Installation

Update from SDL Trados 2021 to the Plus version, licence on the first computer still linked to the previous activation code