Hi,
Two licenses were transferred from our previous employer to our new company. However, we cannot activate these licenses. When we enter the activation code in SDL License Manager, we receive the error message "Provider error occurred, code 999. Quantity cannot be blank or 0."
When we click "View Details", no products are listed.
Please advise
Gesa
Gesa Petersen Support Case Id : 00572264. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
Lydia Simplicio | RWS Group
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The problem was caused by a faulty installation of the SDL License Server Manager. Solved by reinstalling it and resetting the licenses.
Further details about the issue here: gateway.sdl.com/.../communityknowledge
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