Problems with Activation

Question

I have changed my PC and reinstalled Trados. 
 However, once I restart the application it doesn&acute;t work. 
 I use TimeBuddy and there is probably problems with it. 
 I can&acute;t activate the program. My license seems to not be valid. 
 I have licence for Trados Freelance edition 2021. 
 Where can I download instalation files? 
 Can you help me with instalation and activation? 
 What steps shall I do? 
 Shall I reset my licence and reinstall? 
 What about the folders in Windows? 
 Are you able to help me trough Weber or TeamViewer? 
 Regards 
 M.Dus&iacute;lek

Ana-Loredana Gabur · Answer

Hi Michal Dusílek 
 
 When transferring Trados Studio from one PC to another there is needed to deactivate the license and then reactivate on the new PC. At the following link there are more details and step by step images to help with that - https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/1331/how-to-transfer-my-existing-licence-to-a-new-computer 
 In case you did not deactivate the license and don't have access to the old PC no problem as you can do a license reset - Please check the steps from the following link https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 . In alternative this might help https://gateway.sdl.com/liveagentlicensing or also this video - https://www.youtube.com/watch?v=DDvp_bhoAdA 
 The installers of your Studio Trados purchased version are in your SDL account - products and plans - Downloads. You can download them from there and then install Studio trados on the new PC. 
 Hope this helps 
 
 Best regards Loredana

Trados Portfolio > 2. Licensing and Installation

Problems with Activation