Getting an error message when trying to desactivating license

Question

Hello, 
 I have studio 2017 Frreelance. I'm transfering to a new computer, and thus need to desactivate the license on this one (the old) before doing so. 
 When clicking on "Desactivate", I get the message : Revocation is either complete or revocation proof is already uploaded. 
 
 I searched in this KB, and found this tip, done without any success: 
 Try deleting this file, restart Studio, and then try the process again: c:\ProgramData\SDL\SDL Trados Studio\Studio4\Data\Studio.lic 
 I reset this license about a month ago, could there be a link?

Lydia Simplicio · Answer

carine luys Support Case Id : 00573908. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Lydia Simplicio · Answer

Hello carine luys , one of our licensing team will reset the license for you and let you know when this is complete.

Trados Portfolio > 2. Licensing and Installation

Getting an error message when trying to desactivating license