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online and offline deactivation fails

I need to deactivate my license for Studio 2019. I tried to use the deactivate online function, but it failed. When I tried to do the offline deactivation, the program said it did not recognize the authorization code that was generated by the website.  I tried multiple times and the copy and paste operations were correct. Please help me deactivate my license so I can move the program to my new PC ASAP.  Thanks.

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