Why is it so difficult from a company like SDL to provide straight support for their customers? I am using their products not for free, so the minimum I expect from a service provider like this is to have my questions answered from a customer support team. Instead you are moderating my inquiries.
We moderate the first post, that's all. If you post an error message as text instead of simply attaching it to the post then the automated spam filter might prevent it from being posted, or if you use abusive language then we will moderate you again. But otherwise you ae pretty much free to ask and say anything you wish.
If you want technical support from the technical support team then purchase a support contract:
https://www.sdltrados.com/support/premium-support.html#99170
Paul Filkin | RWS Group
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