I can't deactivate my 2019 version in order to upgrade to 2021

Question

Hello, 
 I can't deactivate my 2019 version. Would you help me reset or deactivate this version so I can obtain my 2021 activation code? 
 Thanks.

Oana Nagy · Accepted Answer

María Isabel Gallardo de Lucas Support Case Id : 00575553. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Paul · Answer

María Isabel Gallardo de Lucas 
 You don't need to deactivate it, just process the upgrade in your SDL Account.

Sorin Perta · Answer

Hello María Isabel Gallardo de Lucas 
 You can reset your license following the steps from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 
 Then you should be able to upgrade it to 2021 version. 
 Thank you, 
 Sorin

Trados Portfolio > 2. Licensing and Installation

I can't deactivate my 2019 version in order to upgrade to 2021

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