Upgraded from 2019 to 2021; still opening 2019

Question

Hi. 
 I trust all is well with you, despite these pandemic days. 
 On my licenses page, I clicked update to 2021, followed the instructions and the update ran smoothly. After finishing, however, although I find one used 2021 license on the license page, the link remains the same (and actually opens 2019 without a glitch), but there is no sign of the 2021 installation (no link in Start Menu, no folder in ProgramFiles (nor in PF X86). 
 Please advise. 
 Stay safe! Best. 
 Guilherme R Basilio grbasilio@transconsult.com.br +55 21 98621-1819

Oana Nagy · Answer

Hello Guilherme R Basilio , 
 I have removed your personal details from this thread as this is public for all to see and we dont need these. 
 When you upgrade from 2019 to 2021 (Freelance versions only)- The new Studio actovation code will activate both Studio 2019 and 2021 (when installed on the same PC) 
 You do however need to download and install Studio 2021 first. 
 
 Then start 2021 and activate using the code that is in your account (Licenses)

Trados Portfolio > 2. Licensing and Installation

Upgraded from 2019 to 2021; still opening 2019