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Unable to deactivate license

Hello,


I upgraded from SDL Trados Studio 2021 Freelance to SDL Trados Studio 2021 Freelance Plus to be able to work on two devices.

On one computer I was able to download the software and activate the new license without any problems. However, I can't deactivate the old license on my other computer to activate the new one. Neither online nor offline. What can I do?


Thank you in advance!

Mario

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