Installation of SDL/Trados following computer crash

Question

Hi, my computer crashed last week, and my installed SDL Trados Studio 2019 Freelance Plus as well as my SDL-Multiterm instalations are now gone. Do I have to deactivate them online before I install the next update that I purchased a few weeks ago? How should I proceed if I should install the latest version now? Thank you, Anna

Ana-Loredana Gabur · Answer

Hi Anna Huber 
 
 Yes there would be needed to reset the license if you did not get a chance to deactivate the license from the product on the old PC. 
 To do a license reset please check the steps from the below link 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 
 Best regards, 
 Loredana

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Installation of SDL/Trados following computer crash