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Can't activate license

I purchased SDL Trados Studio 2021 a couple of months ago and activated it. It was working fine, no major issues (aside from a couple of crashes).

Then I tried to open it today for the first time in about three weeks. I got a message saying the license had expired. Entering the activation code does not work:

Error message in Trados Studio activation window saying 'Activation failed. No licenses are currently available for the specified activation code.' with an OK button.

I tried resetting the license but got another error message (below). I tried uninstalling, restarting and then installing the latest version SR1 16.1.3.4096 but I still get the same error.

SDL Account webpage error message stating 'An error has occurred' with a note that an email has been sent to support and a suggestion to reload the page.



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[edited by: Trados AI at 12:05 PM (GMT 0) on 4 Mar 2024]
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