error message is
An error occurred downloading the following resource:
downloadcentre.sdl.com/.../clwireg.exe
Date: 22/01/2021 11:15:29
See the setup log file located at 'C:\Users\user\AppData\Local\Temp\VSD898F.tmp\install.log' for more information
The chat bot referred the following code: *********** Edited by admin to remove personal/account/license information.
Thank you for your help
Marika