license activation

Hi, I bought a 2021 trados studio starter license and cannot activate it (online or offline)

Any help, please?

Parents Reply
  • - activation online; after launcing trados studio 2021, following the steps till the activation, after pasting the activation code in the proper box it appears an error message: Activation not successfull. Currently there are no licenses for the specified activation code (which I am sure it is correct...) - activation offline; I followed the guidelines in the video suggested in the order email, but I notoiced that in the licences area it appears "deactivate" and not "activate" on the right...I already bought these kind of licenses in the last years, but never happened...thanks again for any suggestion!

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