Hello Ginette Guay

Your license has been reset. 

Before activating the license again please do the following:

1. Close Studio.
2. Go to : C:\ProgramData\SDL\SDL Trados Studio\Studio16\Data
3. If available rename the file Studio.lic, e.g. to Studio_old.lic.
4. Reactivate Studio.

Note: If you can't find the path above open Windows File Explorer, click on View and check "Hidden Items" checkbox. 

Thank you,
Sorin

Good afternoon,

I was able to get to step 2, but here are the files I have found re: data

Are you referring to one of those files? If not, I don’t seem to have anything else containing “data”. Would this mean that I don’t have anything to do and that I can just go ahead and reactivate?

 Thank you so much for your help with this matter.

Best regards,

Hello Ginette Guay

Please try to activate Studio and see if it works.

Thank you,

Sorin