Hello Susana Delves ,

It would be helpful if you could explain 

Susana Delves said:

've now managed to reinstall Trados but it's not functioning at all

Are you able to start Studio? Is there any error messages?

Hi Steven, I sent you a reply to your question ad wonder if you have had the chance to look at it. I'd appreciate some feedback for I cannot use Trados. 

Hello Susana Delves ,

As Windows was reinstalled, this is likely to have wiped the previous installation.

As you now say it is running in Trial mode, then you will need to activate the software.

Please access your account and go to Licenses and copy the activation code (blurred for security in the below image)

Then restart Studio and when the Trial message appears- click I have a license/activate now

This should now work for you.

Hi Steven, I've followed these procedure but I still cannot set up a New Project on Trados (message: "An error occurred whilst trying to determine the file version". Am desperately asking for some help from you/your team in order to 2017 operational before purchasing an Upgraded version. Please help!

Hello Susana Delves ,

The error you have encountered suggests the project template may be corrupt.

Please use a clean default template and the issue should be resolved

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029892

You can always attach screenshots and ewrror messages as follows-

Errors

Images

Save the image to your desktop and then use the Insert option 

Hello Susana Delves ,

The error you have encountered suggests the project template may be corrupt.

Please use a clean default template and the issue should be resolved

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029892

You can always attach screenshots and ewrror messages as follows-

Errors

Images

Save the image to your desktop and then use the Insert option