User needs to activate his licenses

Hello, 

We have opened some a ticket support nº 00575813 but now the ticket is closed and the user is still having the same issue with his licenses: 

User email: 

Licenses to reset:

EDITED by ADMIN: Please do NOT post account/license information in this forum 

Trados:  ******
Passolo: ******
Can you contact him in order to give more details about obtaining the License activation?
Thanks in advance, 
Best Regards, 
Anna Gràcia